Privacy Policy

Commitment to Data Protection

Aquawaves Guadeloupe places particular importance on protecting your privacy and respecting your personal data. This policy informs you about how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

Data Collected

Identification data: surname, first name, postal address, telephone number, email address, date of birth (if required for booking).

Booking data: desired stay dates, number of guests, special preferences, stay history.

Technical data: IP address, browser type, pages visited, browsing time.

Purposes of Processing

• Booking management: processing and confirmation of your requests, communication related to your stay, management of seasonal rental contracts.
• Customer service: answering your questions, assistance before, during, and after your stay, handling complaints.
• Service improvement: personalisation of our offers, statistical analysis of attendance, enhancement of the user experience.
• Marketing communication (with your consent): newsletter, promotional offers, information on our new properties.

Legal Basis

• The performance of the seasonal rental contract.
• Legitimate interest for managing our business.
• Consent for marketing communications.
• Legal obligation for certain data (declaration to the local town hall).

Data Sharing

Your data may be shared with our technical partners (web host, booking tools), competent authorities within the framework of legal obligations for declaring tourist rentals, and our service providers (cleaning, concierge) strictly for the purpose of service execution.

No data selling: we do not sell, rent, or transfer your personal data to third parties for commercial purposes.

Data Retention Period

• Booking data: 3 years after the end of the stay.
• Accounting data: 10 years (legal obligation).
• Marketing data: until consent is withdrawn.
• Technical data: 13 months maximum.

Your Rights

• Right of access: to know what data we hold about you.
• Right to rectification: to correct inaccurate data.
• Right to erasure: to request the deletion of your data under certain conditions.
• Right to restriction of processing.
• Right to data portability: to retrieve your data in a structured format.
• Right to object on legitimate grounds.

To exercise your rights: contact@aquawaves.fr — response time: 1 month maximum.

You can lodge a complaint with the CNIL (www.cnil.fr) if you believe your rights are not being respected.

Security Measures

• Encryption of sensitive data.
• Secure access via passwords.
• Regular backups.
• Staff training on data protection.
• Regular updates of security systems.

International Transfers

Certain data may be transferred to countries outside the European Union only to countries recognised as offering an adequate level of protection or under appropriate safeguards.

Cookie Policy

A cookie is a small text file placed on your device when you visit a website. It allows your browser to be recognised and certain information to be remembered to enhance your browsing experience.

Strictly necessary cookies: session management, memorising your preferences, securing your connection, operation of the contact form. These cookies cannot be deactivated.

Performance and analytics cookies: audience measurement and traffic analysis, anonymised statistics (retention period: 26 months).

Browsing comfort cookies: memorising your preferences, pre-filling forms (retention period: 13 months).

You can change your choices at any time by deleting cookies from your browser or by configuring it. Social media sharing buttons may deposit third-party cookies: please consult their respective policies.

Amendments

This policy may be amended. We will inform you of any significant changes by email or via our website.